RETURN-POLICY         OUR RETURN & REFUND POLICY - NO REFUNDS - NO RETURNS     Our goal is to sell only those items we would place in our own homes or purchase as gifts for special people in our lives.  Consequently, we are  very particular when it comes to choosing our product line. We try to choose only quality items to sell  that will assist us in establishing a loyal and long lasting business relationship with you, our highly respected clients.    We try our best to describe items accurately and to show you a good photographic  representation of our product line. We encourage you to ask questions about the item you are considering - please take the time to contact us through our secure Contact Form BEFORE you make this decision to buy.   With that said and our selection process further considered, we do NOT accept  returns or issue refunds.   DAMAGED ITEMS Every item we ship out from Victoria Rose Cottage, Inc. is insured!  If a product should ever arrive damaged, we will follow up on the Insurance Claim  by providing you  with any necessary paper work to complete your Insurance claim and assist the shipping agent in the process of such claim when necessary.